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Tag Archives: employee development
Developing Exceptional Call Centre Leaders
By Geoff Oakie, Senior Vice President, Operations and IT, HGS Canada This article first appeared in Smart Customer Service and is reproduced here with permission. In most businesses, when leaders and managers struggle to balance many competing priorities, coaching is … Continue reading
Posted in business, business process outsourcing, call center, contact center, customer experience, customer satisfaction, customer service, employee orientation, human resources, outsourcing, training, Uncategorized
Tagged call center, coaching, contact center, employee development, outsourcing, training
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